Booking extensions made much easier

Sergio Aguilar
Sergio Aguilar
Chief Product Officer at hiyacar
Booking extensions made much easier

Up till now if as a driver you wanted to request and extension, you had to get in touch with the car owner to check whether they were OK to extend the booking, and then contact us via live chat to give you a quote and process the actual extension. It was a bit of a hassle for everyone.

Now you can request to extend a live booking from the app (iOS or Android) in a few simple steps. The new ‘automated’ process is way more transparent and easy to use.

  1. Go to the “Extend your booking” link in your active booking screen.
Extensions step 1
  1. Enter a new end date & time for your booking, that is, until when you’d like to extend it.
Extensions step 2
  1. You will then be presented with a quote for the extension, and you can edit your payment details if you needed to. By hitting “Request extension” we will let the owner know that you’d like to extend the booking, so they can accept or decline your request. When you submit it, the payment is pre-authorised in the same way as when you make a booking request.
Extensions step 3
Extensions step 4

Remember that you can request an extension up till an hour before the booking ends. Otherwise the owner wouldn’t have enough time to get back to you…

We’re excited about this new feature and hope that it will make things easier for both driver and owners. At hiyacar we want to make sure that we give the best tools to our members, so car sharing in London becomes a straight forward and hassle free experience.

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