David E 22 May 25
"Booking went fine & Kia Rio performed well."

David E 17 Apr 25
"Booking went well although it took some time to gain access to the vehicle via the card reader"

Shaun F 04 Apr 25
"All good"

Simon C 23 Feb 25
"I rented this car as my missus had taken our main car south. I gambled on an electric car, I had never driven one previously. The Hiyacar app works really well and is pretty intuitive. The car was reasonably clean but not intimidatingly so. Electric car very easy to drive, like a dodgem car, basically go or stop. The unplugging from the electric charge point could be slightly better explained and plugging in at the end. But now I have done it once I will definitely rent again. Overall a very good experience and the car very smooth."

Matthew B 15 Dec 24
"Worked fairly smoothly. Car was good, app takes a bit longer than the previous cowheels ones as photos take a while to work. Unlocking and locking nice and easy with the app"

Robert R 01 Dec 24
"This was my second booking with Hiya Car, and my second bad experience, and this time it was very bad. The cause was the same: technology failure. The Hiya Car app failed consistently to communicate with the vehicle, essentially rendering it inoperable. This time, I spent 4.5 hours in exchanges with the Help Desk trying to get the car to start again after I'd stopped to take a break. It could not detect the key that you'd placed in my phone and none of your suggestions for starting the vehicle worked. In the end I had to call out the AA. So my basic message to you is this: your technology is unreliable. You need to find out why it is failing and devise a solution. That may be simply supplying a physical key for use when the digital one fails. I don't know if I'll use Hiya Car again. At the moment I'm feeling badly let down. I hope this helps you understand why."

Leigha D 29 Nov 24
"Great - easy, convenient"

Robert R 25 Nov 24
"This was the first time I used Hiya and it was far from a positive experience. Basically, the company needs to sort out its technology. On collection, the car would not open from the app, so I had to contact the help desk to ask them to do it for me. Then, once I was inside the car, it wouldn't start. So another call to the help desk. On returning the vehicle, the app failed to update itself with the drop-off procedure, resulting in another call to the help desk. Despite explaining the problem, I was advised to look at the short general information video on YouTube, so no use at all. There followed yet another call to the help desk. In the end the Hiya person accepted that the app wasn't working and told me simply to abandon the vehicle: they would finalise the process remotely. In all I wasted 43 minutes out of a 90-minute booking -- 23 to pick up the vehicle, 20 to drop it off."

Mark A 08 Nov 24
"No problems easier opening and locking than previous provider."